UNITED SERVICES AUTOMOBILE ASSOCIATION

for the Calendar Year 2016

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	11	69%	0	0	9	2	0	0
Customer Service	2	12%	0	0	2	0	0	0
Underwriting	3	19%	0	0	2	1	0	0
Total	16		0	0	13	3	0	0

Mailing Address
9800 Fredericksburg Rd
San Antonio, TX 78288-0002

Contact Phone Numbers
Toll Free Number: None
Standard Number: 210-498-2211