STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

for the Calendar Year 2020

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	65	53%	0	0	64	1	0	0
Marketing & Sales	7	6%	0	0	6	1	0	0
Customer Service	16	13%	0	0	16	0	0	0
Underwriting	35	28%	0	0	34	1	0	0
Total	123		0	0	120	3	0	0

Mailing Address
1 State Farm Plz
Bloomington, IL 61710-0001

Contact Phone Numbers
Toll Free Number: None
Standard Number: 309-766-6714