STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

for the Calendar Year 2018

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	61	55%	0	1	59	1	0	0
Marketing & Sales	4	4%	0	0	3	0	1	0
Customer Service	15	14%	0	0	13	1	1	0
Underwriting	31	28%	0	0	31	0	0	0
Total	111		0	1	106	2	2	0

Mailing Address
1 State Farm Plz
Bloomington, IL 61710-0001

Contact Phone Numbers
Toll Free Number: None
Standard Number: 309-766-6714