STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

for the Calendar Year 2017

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	41	47%	0	0	41	0	0	0
Marketing & Sales	4	5%	0	0	4	0	0	0
Customer Service	8	9%	0	0	6	1	0	1
Underwriting	35	40%	0	0	34	1	0	0
Total	88		0	0	85	2	0	1

Mailing Address
1 State Farm Plz
Bloomington, IL 61710-0001

Contact Phone Numbers
Toll Free Number: None
Standard Number: 309-766-6714