STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

for the Calendar Year 2016

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	40	48%	0	0	40	0	0	0
Marketing & Sales	6	7%	0	0	6	0	0	0
Customer Service	10	12%	0	0	10	0	0	0
Underwriting	27	33%	0	0	27	0	0	0
Total	83		0	0	83	0	0	0

Mailing Address
1 State Farm Plz
Bloomington, IL 61710-0001

Contact Phone Numbers
Toll Free Number: None
Standard Number: 309-766-6714