STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

for the Calendar Year 2014

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	102	66%	0	0	99	3	0	0
Marketing & Sales	7	5%	0	0	7	0	0	0
Customer Service	17	11%	2	0	15	0	0	0
Underwriting	29	19%	0	0	27	2	0	0
Total	155		2	0	148	5	0	0

Mailing Address
1 State Farm Plz
Bloomington, IL 61710-0001

Contact Phone Numbers
Toll Free Number: None
Standard Number: 309-766-6714