STATE FARM FIRE AND CASUALTY COMPANY

for the Calendar Year 2019

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	49	61%	0	0	2	43	0	4
Marketing & Sales	4	5%	0	0	0	2	0	2
Customer Service	15	19%	0	0	1	10	0	4
Underwriting	12	15%	0	0	4	7	0	1
Total	80		0	0	7	62	0	11

Mailing Address
1 State Farm Plz
Bloomington, IL 61710-0001

Contact Phone Numbers
Toll Free Number: None
Standard Number: 309-766-6714