STATE FARM FIRE AND CASUALTY COMPANY

for the Calendar Year 2018

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	25	58%	0	0	0	21	0	4
Marketing & Sales	1	2%	0	0	0	1	0	0
Customer Service	8	19%	0	0	1	6	0	1
Underwriting	9	21%	0	0	1	8	0	0
Total	43		0	0	2	36	0	5

Mailing Address
1 State Farm Plz
Bloomington, IL 61710-0001

Contact Phone Numbers
Toll Free Number: None
Standard Number: 309-766-6714