STATE FARM FIRE AND CASUALTY COMPANY

for the Calendar Year 2016

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	27	57%	0	0	1	23	0	3
Marketing & Sales	2	4%	0	0	0	2	0	0
Customer Service	7	15%	0	0	3	3	0	1
Underwriting	11	23%	0	0	4	6	0	1
Total	47		0	0	8	34	0	5

Mailing Address
1 State Farm Plz
Bloomington, IL 61710-0001

Contact Phone Numbers
Toll Free Number: None
Standard Number: 309-766-6714