STATE FARM FIRE AND CASUALTY COMPANY

for the Calendar Year 2015

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	20	54%	0	0	0	16	0	4
Marketing & Sales	2	5%	0	0	0	2	0	0
Customer Service	6	16%	0	0	0	6	0	0
Underwriting	9	24%	0	0	0	7	0	2
Total	37		0	0	0	31	0	6

Mailing Address
1 State Farm Plz
Bloomington, IL 61710-0001

Contact Phone Numbers
Toll Free Number: None
Standard Number: 309-766-6714