STATE AUTOMOBILE MUTUAL INSURANCE COMPANY

for the Calendar Year 2015

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	5	62%	0	0	2	3	0	0
Customer Service	2	25%	0	0	1	1	0	0
Underwriting	1	12%	0	0	1	0	0	0
Total	8		0	0	4	4	0	0

Mailing Address
518 E Broad St
Columbus, OH 43215-3901

Contact Phone Numbers
Toll Free Number: None
Standard Number: 614-464-5000 ext. 5473