STATE AUTO PROPERTY AND CASUALTY INSURANCE COMPANY

for the Calendar Year 2021

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	17	61%	0	0	5	12	0	0
Customer Service	3	11%	0	0	3	0	0	0
Underwriting	8	29%	0	0	5	3	0	0
Total	28		0	0	13	15	0	0

Mailing Address
175 Berkeley Street
Boston, MA 02116

Contact Phone Numbers
Toll Free Number: 857-224-2381
Standard Number: 617-357-9500