STATE AUTO PROPERTY AND CASUALTY INSURANCE COMPANY

for the Calendar Year 2020

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	3	27%	0	0	1	1	0	1
Customer Service	2	18%	0	0	2	0	0	0
Underwriting	6	55%	0	0	5	1	0	0
Total	11		0	0	8	2	0	1

Mailing Address
175 Berkeley Street
Boston, MA 02116

Contact Phone Numbers
Toll Free Number: 857-224-2381
Standard Number: 617-357-9500