STATE AUTO PROPERTY AND CASUALTY INSURANCE COMPANY

for the Calendar Year 2019

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	4	67%	0	0	0	3	0	1
Customer Service	1	17%	0	0	1	0	0	0
Underwriting	1	17%	0	0	1	0	0	0
Total	6		0	0	2	3	0	1

Mailing Address
175 Berkeley Street
Boston, MA 02116

Contact Phone Numbers
Toll Free Number: 857-224-2381
Standard Number: 617-357-9500