LIBERTY MUTUAL FIRE INSURANCE COMPANY

for the Calendar Year 2017

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	9	47%	0	0	6	2	0	1
Marketing & Sales	1	5%	0	0	1	0	0	0
Customer Service	1	5%	0	0	0	1	0	0
Underwriting	8	42%	0	0	5	3	0	0
Total	19		0	0	12	6	0	1

Mailing Address
175 Berkeley St
Boston, MA 02116-5066

Contact Phone Numbers
Toll Free Number: None
Standard Number: 617-357-9500 ext. 44606