LIBERTY MUTUAL FIRE INSURANCE COMPANY

for the Calendar Year 2016

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	9	53%	0	0	7	2	0	0
Customer Service	3	18%	0	0	3	0	0	0
Underwriting	5	29%	0	0	4	1	0	0
Total	17		0	0	14	3	0	0

Mailing Address
175 Berkeley St
Boston, MA 02116-5066

Contact Phone Numbers
Toll Free Number: None
Standard Number: 617-357-9500 ext. 44606