LIBERTY MUTUAL FIRE INSURANCE COMPANY

for the Calendar Year 2015

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	11	46%	0	0	9	1	0	1
Customer Service	4	17%	0	0	3	1	0	0
Underwriting	9	38%	0	0	5	3	0	1
Total	24		0	0	17	5	0	2

Mailing Address
175 Berkeley St
Boston, MA 02116-5066

Contact Phone Numbers
Toll Free Number: None
Standard Number: 617-357-9500 ext. 44606