FARMERS INSURANCE EXCHANGE

for the Calendar Year 2016

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	10	30%	0	0	4	6	0	0
Marketing & Sales	4	12%	0	0	2	2	0	0
Customer Service	8	24%	0	0	5	3	0	0
Underwriting	11	33%	0	0	7	4	0	0
Total	33		0	0	18	15	0	0

Mailing Address
6301 Owensmouth Avenue
Woodland Hills, CA 91367

Contact Phone Numbers
Toll Free Number: 818-965-0433
Standard Number: 818-965-0307