FARM BUREAU GENERAL INSURANCE COMPANY OF MICHIGAN

for the Calendar Year 2020

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	46	52%	0	0	23	20	0	3
Marketing & Sales	1	1%	0	0	1	0	0	0
Customer Service	17	19%	0	0	15	2	0	0
Underwriting	25	28%	0	0	19	4	0	2
Total	89		0	0	58	26	0	5

Mailing Address
PO Box 30300
Lansing, MI 48909-7800

Contact Phone Numbers
Toll Free Number: None
Standard Number: 517-679-4756