FARM BUREAU GENERAL INSURANCE COMPANY OF MICHIGAN

for the Calendar Year 2019

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	35	51%	0	0	23	12	0	0
Marketing & Sales	3	4%	0	0	3	0	0	0
Customer Service	11	16%	0	0	8	2	1	0
Underwriting	20	29%	0	0	14	4	1	1
Total	69		0	0	48	18	2	1

Mailing Address
PO Box 30300
Lansing, MI 48909-7800

Contact Phone Numbers
Toll Free Number: None
Standard Number: 517-679-4756