FARM BUREAU GENERAL INSURANCE COMPANY OF MICHIGAN

for the Calendar Year 2018

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	43	53%	0	0	21	20	0	2
Marketing & Sales	1	1%	0	0	1	0	0	0
Customer Service	21	26%	0	0	16	5	0	0
Underwriting	16	20%	0	0	9	4	0	3
Total	81		0	0	47	29	0	5

Mailing Address
PO Box 30300
Lansing, MI 48909-7800

Contact Phone Numbers
Toll Free Number: None
Standard Number: 517-679-4756