FARM BUREAU GENERAL INSURANCE COMPANY OF MICHIGAN

for the Calendar Year 2016

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	39	50%	0	0	23	13	0	3
Marketing & Sales	4	5%	0	0	2	2	0	0
Customer Service	13	17%	0	0	7	5	0	1
Underwriting	22	28%	0	0	8	11	0	3
Total	78		0	0	40	31	0	7

Mailing Address
PO Box 30300
Lansing, MI 48909-7800

Contact Phone Numbers
Toll Free Number: None
Standard Number: 517-679-4756