FARM BUREAU GENERAL INSURANCE COMPANY OF MICHIGAN

for the Calendar Year 2015

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	25	41%	0	0	9	14	0	2
Marketing & Sales	3	5%	0	0	1	1	0	1
Customer Service	11	18%	0	0	2	6	0	3
Underwriting	22	36%	0	0	7	12	0	3
Total	61		0	0	19	33	0	9

Mailing Address
PO Box 30300
Lansing, MI 48909-7800

Contact Phone Numbers
Toll Free Number: None
Standard Number: 517-679-4756