AMERICAN STATES INSURANCE COMPANY

for the Calendar Year 1999

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	8	42%	0	0	5	2	0	1
Marketing & Sales	2	11%	0	0	1	0	0	1
Customer Service	8	42%	0	0	5	2	0	1
Underwriting	1	5%	0	0	1	0	0	0
Total	19		0	0	12	4	0	3

Mailing Address
175 Berkeley St
Boston, MA 02116

Contact Phone Numbers
Toll Free Number: None
Standard Number: 617-357-9500 ext. 41156