AUTO-OWNERS INSURANCE COMPANY

for the Calendar Year 2025
Please note that a single complaint may have multiple complaint reasons
Coverage Type
Reason Complaint Reasons Percent Accident & Health Annuity Auto Home Life Other
Claim Handling 112 63% 0 0 55 48 0 9
Marketing & Sales 1 1% 0 0 1 0 0 0
Customer Service 24 13% 0 0 9 11 0 4
Underwriting 42 23% 0 0 12 26 0 4
Total 179 0 0 77 85 0 17
Mailing Address
PO Box 30660
Lansing, MI 48909-8160
 Contact Phone Numbers
Toll Free Number: None
Standard Number: 517-323-1200