AUTO-OWNERS INSURANCE COMPANY

for the Calendar Year 2021

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	67	82%	0	0	32	33	0	2
Customer Service	7	9%	0	0	5	1	0	1
Underwriting	8	10%	0	0	6	1	0	1
Total	82		0	0	43	35	0	4

Mailing Address
PO Box 30660
Lansing, MI 48909-8160

Contact Phone Numbers
Toll Free Number: None
Standard Number: 517-323-1200