AUTO-OWNERS INSURANCE COMPANY

for the Calendar Year 2020

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	49	69%	0	0	17	28	0	4
Customer Service	10	14%	0	0	4	5	0	1
Underwriting	12	17%	0	0	10	2	0	0
Total	71		0	0	31	35	0	5

Mailing Address
PO Box 30660
Lansing, MI 48909-8160

Contact Phone Numbers
Toll Free Number: None
Standard Number: 517-323-1200