AUTO-OWNERS INSURANCE COMPANY

for the Calendar Year 2019

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	30	59%	0	0	9	16	0	5
Marketing & Sales	1	2%	0	0	0	1	0	0
Customer Service	8	16%	0	0	3	3	1	1
Underwriting	12	24%	0	0	6	5	0	1
Total	51		0	0	18	25	1	7

Mailing Address
PO Box 30660
Lansing, MI 48909-8160

Contact Phone Numbers
Toll Free Number: None
Standard Number: 517-323-1200