AUTO-OWNERS INSURANCE COMPANY

for the Calendar Year 2018

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	54	68%	0	0	7	41	0	6
Marketing & Sales	2	3%	0	0	0	2	0	0
Customer Service	7	9%	0	0	1	5	0	1
Underwriting	16	20%	0	0	4	10	0	2
Total	79		0	0	12	58	0	9

Mailing Address
PO Box 30660
Lansing, MI 48909-8160

Contact Phone Numbers
Toll Free Number: None
Standard Number: 517-323-1200