AUTO-OWNERS INSURANCE COMPANY

for the Calendar Year 2017

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	39	70%	0	0	8	29	0	2
Marketing & Sales	5	9%	0	0	2	3	0	0
Customer Service	3	5%	0	0	1	2	0	0
Underwriting	9	16%	0	0	1	7	0	1
Total	56		0	0	12	41	0	3

Mailing Address
PO Box 30660
Lansing, MI 48909-8160

Contact Phone Numbers
Toll Free Number: None
Standard Number: 517-323-1200