AUTO-OWNERS INSURANCE COMPANY

for the Calendar Year 2016

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	48	71%	0	0	10	30	0	8
Marketing & Sales	1	1%	0	0	0	1	0	0
Customer Service	12	18%	0	0	1	9	0	2
Underwriting	7	10%	0	0	1	6	0	0
Total	68		0	0	12	46	0	10

Mailing Address
PO Box 30660
Lansing, MI 48909-8160

Contact Phone Numbers
Toll Free Number: None
Standard Number: 517-323-1200