PIONEER STATE MUTUAL INSURANCE COMPANY

for the Calendar Year 2018

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	19	79%	0	0	5	13	0	1
Customer Service	2	8%	0	0	0	1	0	1
Underwriting	3	12%	0	0	0	3	0	0
Total	24		0	0	5	17	0	2

Mailing Address
1510 N Elms Rd
Flint, MI 48532-2000

Contact Phone Numbers
Toll Free Number: 800-837-7674
Standard Number: 810-600-3680