PIONEER STATE MUTUAL INSURANCE COMPANY

for the Calendar Year 2015

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	8	50%	0	0	5	3	0	0
Marketing & Sales	1	6%	0	0	0	1	0	0
Customer Service	3	19%	0	0	2	1	0	0
Underwriting	4	25%	0	0	1	3	0	0
Total	16		0	0	8	8	0	0

Mailing Address
1510 N Elms Rd
Flint, MI 48532-2000

Contact Phone Numbers
Toll Free Number: 800-837-7674
Standard Number: 810-600-3680