LAKE STATES INSURANCE COMPANY

for the Calendar Year 1999

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	15	34%	0	0	12	3	0	0
Marketing & Sales	3	7%	0	0	1	1	0	1
Customer Service	15	34%	0	0	11	2	0	2
Underwriting	11	25%	0	0	8	1	0	2
Total	44		0	0	32	7	0	5

Mailing Address
One West Nationwide Blvd.
1-14-301
Columbus, OH 43215

Contact Phone Numbers
Toll Free Number: None
Standard Number: 614-249-1545