HASTINGS MUTUAL INSURANCE COMPANY

for the Calendar Year 2018

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	11	65%	0	0	4	4	0	3
Customer Service	4	24%	0	0	1	2	0	1
Underwriting	2	12%	0	0	0	1	0	1
Total	17		0	0	5	7	0	5

Mailing Address
404 E Woodlawn Ave
Hastings, MI 49058-1091

Contact Phone Numbers
Toll Free Number: 800-442-8277 ext. 1523
Standard Number: None