HASTINGS MUTUAL INSURANCE COMPANY

for the Calendar Year 2015

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	8	73%	0	0	1	4	0	3
Customer Service	1	9%	0	0	0	0	0	1
Underwriting	2	18%	0	0	0	2	0	0
Total	11		0	0	1	6	0	4

Mailing Address
404 E Woodlawn Ave
Hastings, MI 49058-1091

Contact Phone Numbers
Toll Free Number: 800-442-8277 ext. 1523
Standard Number: None