PROGRESSIVE MICHIGAN INSURANCE COMPANY

for the Calendar Year 2020

Please note that a single complaint may have multiple complaint reasons

Reason	Complaint Reasons	Percent	Accident & Health	Annuity	Auto	Home	Life	Other
			Coverage Type
Claim Handling	34	54%	0	0	33	0	0	1
Marketing & Sales	2	3%	0	0	2	0	0	0
Customer Service	5	8%	0	0	5	0	0	0
Underwriting	22	35%	0	0	21	1	0	0
Total	63		0	0	61	1	0	1

Mailing Address
PO Box 89490
Cleveland, OH 44101-6490

Contact Phone Numbers
Toll Free Number: None
Standard Number: 440-395-4460