2021 Calendar Year |
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| Complaint Reasons | |||||||||
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A complaint may have more than one reason. Therefore the total number of complaint reasons may not match the total number of complaints. |
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| Reason | Insurance Company | HMO | Other | Total | |||||
|---|---|---|---|---|---|---|---|---|---|
| Claim Handling | 2,087 | (65%) | 334 | (75%) | 0 | (00%) | 2,421 | ||
| Marketing & Sales | 88 | (03%) | 12 | (03%) | 40 | (100%) | 140 | ||
| Customer Service | 486 | (15%) | 85 | (19%) | 0 | (00%) | 571 | ||
| Underwriting | 528 | (17%) | 12 | (03%) | 0 | (00%) | 540 | ||
| Totals | 3189 | 443 | 40 | 3,672 | |||||