2020 Calendar Year

Complaint Reasons

A complaint may have more than one reason. Therefore the total number of complaint reasons may not match the total number of complaints.

Reason Insurance Company HMO Other Total
Claim Handling 1,610 (54%) 430 (84%) 0 (00%) 2,040
Marketing & Sales 101 (03%) 8 (02%) 43 (98%) 152
Non-Compliance 0 (00%) 1 (00%) 0 (00%) 1
Other 0 (00%) 0 (00%) 1 (02%) 1
Customer Service 588 (20%) 61 (12%) 0 (00%) 649
Underwriting 678 (23%) 12 (02%) 0 (00%) 690
Totals 2977 512 44 3,533