2019 Calendar Year |
|||||||||
| Complaint Reasons | |||||||||
|
A complaint may have more than one reason. Therefore the total number of complaint reasons may not match the total number of complaints. |
|||||||||
| Reason | Insurance Company | HMO | Other | Total | |||||
|---|---|---|---|---|---|---|---|---|---|
| Claim Handling | 1,795 | (61%) | 528 | (83%) | 4 | (07%) | 2,327 | ||
| Marketing & Sales | 114 | (04%) | 5 | (01%) | 49 | (88%) | 168 | ||
| Customer Service | 545 | (18%) | 76 | (12%) | 1 | (02%) | 622 | ||
| Underwriting | 493 | (17%) | 25 | (04%) | 2 | (04%) | 520 | ||
| Totals | 2947 | 634 | 56 | 3,637 | |||||