2019 Calendar Year

Complaint Reasons

A complaint may have more than one reason. Therefore the total number of complaint reasons may not match the total number of complaints.

Reason Insurance Company HMO Other Total
Claim Handling 1,795 (61%) 529 (83%) 4 (07%) 2,328
Marketing & Sales 114 (04%) 5 (01%) 49 (88%) 168
Customer Service 545 (18%) 76 (12%) 1 (02%) 622
Underwriting 493 (17%) 24 (04%) 2 (04%) 519
Totals 2947 634 56 3,637