2018 Calendar Year

Complaint Reasons

A complaint may have more than one reason. Therefore the total number of complaint reasons may not match the total number of complaints.

Reason Insurance Company HMO Other Total
Claim Handling 1,692 (59%) 481 (81%) 0 (00%) 2,173
Marketing & Sales 123 (04%) 7 (01%) 0 (00%) 130
Customer Service 593 (21%) 84 (14%) 0 (00%) 677
Underwriting 476 (17%) 23 (04%) 0 (00%) 499
Totals 2884 595 0 3,479