2018 Calendar Year |
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| Complaint Reasons | |||||||||
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A complaint may have more than one reason. Therefore the total number of complaint reasons may not match the total number of complaints. |
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| Reason | Insurance Company | HMO | Other | Total | |||||
|---|---|---|---|---|---|---|---|---|---|
| Claim Handling | 1,691 | (59%) | 481 | (81%) | 1 | (100%) | 2,173 | ||
| Marketing & Sales | 123 | (04%) | 7 | (01%) | 0 | (00%) | 130 | ||
| Customer Service | 593 | (21%) | 84 | (14%) | 0 | (00%) | 677 | ||
| Underwriting | 476 | (17%) | 23 | (04%) | 0 | (00%) | 499 | ||
| Totals | 2883 | 595 | 1 | 3,479 | |||||