2017 Calendar Year |
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| Complaint Reasons | |||||||||
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A complaint may have more than one reason. Therefore the total number of complaint reasons may not match the total number of complaints. |
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| Reason | Insurance Company | HMO | Other | Total | |||||
|---|---|---|---|---|---|---|---|---|---|
| Claim Handling | 1,649 | (56%) | 532 | (74%) | 0 | (00%) | 2,181 | ||
| Marketing & Sales | 147 | (05%) | 12 | (02%) | 0 | (00%) | 159 | ||
| Customer Service | 620 | (21%) | 136 | (19%) | 0 | (00%) | 756 | ||
| Underwriting | 537 | (18%) | 38 | (05%) | 0 | (00%) | 575 | ||
| Totals | 2953 | 718 | 0 | 3,671 | |||||