2016 Calendar Year |
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| Complaint Reasons | |||||||||
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A complaint may have more than one reason. Therefore the total number of complaint reasons may not match the total number of complaints. |
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| Reason | Insurance Company | HMO | Other | Total | |||||
|---|---|---|---|---|---|---|---|---|---|
| Claim Handling | 1,669 | (56%) | 453 | (70%) | 0 | (00%) | 2,122 | ||
| Marketing & Sales | 146 | (05%) | 16 | (02%) | 0 | (00%) | 162 | ||
| Customer Service | 661 | (22%) | 132 | (20%) | 0 | (00%) | 793 | ||
| Underwriting | 508 | (17%) | 45 | (07%) | 0 | (00%) | 553 | ||
| Totals | 2984 | 646 | 0 | 3,630 | |||||