2015 Calendar Year |
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| Complaint Reasons | |||||||||
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A complaint may have more than one reason. Therefore the total number of complaint reasons may not match the total number of complaints. |
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| Reason | Insurance Company | HMO | Other | Total | |||||
|---|---|---|---|---|---|---|---|---|---|
| Claim Handling | 1,618 | (56%) | 355 | (61%) | 0 | (00%) | 1,973 | ||
| Marketing & Sales | 140 | (05%) | 10 | (02%) | 0 | (00%) | 150 | ||
| Customer Service | 651 | (23%) | 163 | (28%) | 0 | (00%) | 814 | ||
| Underwriting | 470 | (16%) | 54 | (09%) | 0 | (00%) | 524 | ||
| Totals | 2879 | 582 | 0 | 3,461 | |||||