2025 Calendar Year |
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| Complaint Reasons | |||||||||
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A complaint may have more than one reason. Therefore the total number of complaint reasons may not match the total number of complaints. |
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| Reason | Insurance Company | HMO | Other | Total | |||||
|---|---|---|---|---|---|---|---|---|---|
| Claim Handling | 3,031 | (58%) | 503 | (69%) | 3 | (01%) | 3,537 | ||
| Marketing & Sales | 159 | (03%) | 40 | (05%) | 208 | (95%) | 407 | ||
| Customer Service | 1,186 | (23%) | 165 | (23%) | 9 | (04%) | 1,360 | ||
| Underwriting | 878 | (17%) | 23 | (03%) | 0 | (00%) | 901 | ||
| Totals | 5254 | 731 | 220 | 6,205 | |||||