2024 Calendar Year |
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| Complaint Reasons | |||||||||
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A complaint may have more than one reason. Therefore the total number of complaint reasons may not match the total number of complaints. |
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| Reason | Insurance Company | HMO | Other | Total | |||||
|---|---|---|---|---|---|---|---|---|---|
| Claim Handling | 3,121 | (61%) | 499 | (69%) | 1 | (01%) | 3,621 | ||
| Marketing & Sales | 156 | (03%) | 30 | (04%) | 106 | (99%) | 292 | ||
| Customer Service | 998 | (19%) | 170 | (24%) | 0 | (00%) | 1,168 | ||
| Underwriting | 857 | (17%) | 24 | (03%) | 0 | (00%) | 881 | ||
| Totals | 5132 | 723 | 107 | 5,962 | |||||