2023 Calendar Year |
|||||||||
| Complaint Reasons | |||||||||
|
A complaint may have more than one reason. Therefore the total number of complaint reasons may not match the total number of complaints. |
|||||||||
| Reason | Insurance Company | HMO | Other | Total | |||||
|---|---|---|---|---|---|---|---|---|---|
| Claim Handling | 2,666 | (63%) | 516 | (69%) | 1 | (01%) | 3,183 | ||
| Marketing & Sales | 107 | (03%) | 25 | (03%) | 96 | (92%) | 228 | ||
| Non-Compliance | 0 | (00%) | 0 | (00%) | 1 | (01%) | 1 | ||
| Other | 0 | (00%) | 0 | (00%) | 2 | (02%) | 2 | ||
| Customer Service | 903 | (21%) | 174 | (23%) | 4 | (04%) | 1,081 | ||
| Underwriting | 578 | (14%) | 31 | (04%) | 0 | (00%) | 609 | ||
| Totals | 4254 | 746 | 104 | 5,104 | |||||