2023 Calendar Year |
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| Complaint Reasons | |||||||||
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A complaint may have more than one reason. Therefore the total number of complaint reasons may not match the total number of complaints. |
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| Reason | Insurance Company | HMO | Other | Total | |||||
|---|---|---|---|---|---|---|---|---|---|
| Claim Handling | 2,666 | (63%) | 516 | (69%) | 1 | (01%) | 3,183 | ||
| Marketing & Sales | 107 | (03%) | 25 | (03%) | 97 | (92%) | 229 | ||
| Non-Compliance | 0 | (00%) | 0 | (00%) | 1 | (01%) | 1 | ||
| Other | 0 | (00%) | 0 | (00%) | 2 | (02%) | 2 | ||
| Customer Service | 903 | (21%) | 174 | (23%) | 4 | (04%) | 1,081 | ||
| Underwriting | 552 | (13%) | 31 | (04%) | 0 | (00%) | 583 | ||
| Totals | 4228 | 746 | 105 | 5,079 | |||||