2022 Calendar Year |
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| Complaint Reasons | |||||||||
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A complaint may have more than one reason. Therefore the total number of complaint reasons may not match the total number of complaints. |
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| Reason | Insurance Company | HMO | Other | Total | |||||
|---|---|---|---|---|---|---|---|---|---|
| Claim Handling | 2,401 | (43%) | 417 | (76%) | 1 | (02%) | 2,819 | ||
| Marketing & Sales | 85 | (02%) | 13 | (02%) | 60 | (95%) | 158 | ||
| Customer Service | 2,659 | (48%) | 92 | (17%) | 2 | (03%) | 2,753 | ||
| Underwriting | 449 | (08%) | 29 | (05%) | 0 | (00%) | 478 | ||
| Totals | 5594 | 551 | 63 | 6,208 | |||||