2020 Calendar Year |
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| Complaint Reasons | |||||||||
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A complaint may have more than one reason. Therefore the total number of complaint reasons may not match the total number of complaints. |
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| Reason | Insurance Company | HMO | Other | Total | |||||
|---|---|---|---|---|---|---|---|---|---|
| Claim Handling | 1,610 | (54%) | 430 | (84%) | 0 | (00%) | 2,040 | ||
| Marketing & Sales | 100 | (03%) | 8 | (02%) | 43 | (98%) | 151 | ||
| Non-Compliance | 0 | (00%) | 1 | (00%) | 0 | (00%) | 1 | ||
| Other | 0 | (00%) | 0 | (00%) | 1 | (02%) | 1 | ||
| Customer Service | 589 | (20%) | 62 | (12%) | 0 | (00%) | 651 | ||
| Underwriting | 678 | (23%) | 12 | (02%) | 0 | (00%) | 690 | ||
| Totals | 2977 | 513 | 44 | 3,534 | |||||