2021 Calendar Year
Complaint Reasons
A complaint may have more than one reason. Therefore the total number of complaint reasons may not match the total number of complaints.
Reason
Insurance Company
HMO
Other
Total
Claim Handling
2,087
(65%)
334
(75%)
0
(00%)
2,421
Marketing & Sales
88
(03%)
12
(03%)
40
(100%)
140
Customer Service
486
(15%)
85
(19%)
0
(00%)
571
Underwriting
528
(17%)
12
(03%)
0
(00%)
540
Totals
3189
443
40
3,672